Shipping policy
SHIPPING POLICY
Last Updated: May 27, 2026
NORVEXA provides worldwide shipping for custom sustainable packaging solutions.
This Shipping Policy outlines production timelines, shipping methods, delivery estimates, and shipping responsibilities.
--------------------------------------------------
1. PRODUCTION LEAD TIME
Estimated production timelines:
Sample Orders:
5–7 business days
Mass Production Orders:
10–20 business days
Production timelines may vary depending on:
- Order quantity
- Packaging complexity
- Material availability
- Seasonal demand
- Custom printing requirements
Production timelines begin after:
- Final artwork approval
- Order confirmation
- Required deposit/payment confirmation (if applicable)
--------------------------------------------------
2. SHIPPING METHODS
NORVEXA may use:
- International express shipping
- Air freight
- Sea freight
- Freight forwarding services
Shipping methods are selected based on:
- Order size
- Destination
- Customer preference
- Delivery urgency
--------------------------------------------------
3. WORLDWIDE SHIPPING
We currently provide international shipping to most countries and regions worldwide.
However, shipping availability may vary due to:
- Customs restrictions
- Local regulations
- Logistics limitations
- International trade conditions
--------------------------------------------------
4. SHIPPING COSTS
Shipping costs are calculated based on:
- Package dimensions
- Total weight
- Shipping destination
- Shipping method
Shipping fees may be quoted separately for custom or bulk orders.
--------------------------------------------------
5. CUSTOMS, DUTIES & TAXES
International customers are responsible for:
- Import duties
- Customs clearance fees
- Local taxes
- VAT/GST charges
- Other destination-related fees
NORVEXA is not responsible for delays caused by customs inspections or import procedures.
--------------------------------------------------
6. DELIVERY ESTIMATES
Estimated delivery times are provided for reference only.
Actual delivery timelines may vary due to:
- Carrier delays
- Weather conditions
- Customs processing
- International logistics disruptions
- Peak shipping seasons
NORVEXA does not guarantee exact delivery dates unless agreed in writing.
--------------------------------------------------
7. SHIPPING DAMAGE
Customers should inspect shipments immediately upon delivery.
If products are damaged during transportation, customers must contact us within 7 business days and provide:
- Photos of damaged products
- Packaging photos
- Shipping label images
- Order details
We will review each case individually and provide appropriate support where applicable.
--------------------------------------------------
8. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information.
NORVEXA is not responsible for failed deliveries caused by:
- Incorrect addresses
- Incomplete contact details
- Customer unavailability
Additional shipping fees may apply for re-delivery or returned shipments.
--------------------------------------------------
9. FORCE MAJEURE
NORVEXA shall not be liable for shipping delays or delivery failures caused by:
- Natural disasters
- Government actions
- International conflicts
- Port congestion
- Supply chain disruptions
- Carrier interruptions
--------------------------------------------------
10. CONTACT INFORMATION
For shipping-related inquiries, please contact:
NORVEXA
Email: quotes@norvexapack.com
Website: norvexapack.com