Refund policy
REFUND POLICY
Last Updated: May 27, 2026
At NORVEXA, we specialize in custom sustainable packaging solutions tailored to each client’s branding and packaging requirements.
Due to the customized nature of our products, our refund policy differs from standard retail policies.
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1. SAMPLE ORDERS
Sample orders may be eligible for replacement, revision, or partial refund under certain circumstances, including:
- Manufacturing defects
- Incorrect specifications
- Shipping damage
Claims must be submitted within 7 days of delivery.
To request assistance, contact:
quotes@norvexapack.com
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2. CUSTOM PRODUCTION ORDERS
All mass production and custom packaging orders are generally non-refundable once production has started.
This includes:
- Custom printed packaging
- Branded packaging
- Customized dimensions
- Special material orders
- Custom artwork production
By approving quotations, mockups, or production files, customers acknowledge acceptance of production specifications.
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3. PRODUCTION VARIATIONS
Minor variations may occur during manufacturing, including:
- Color differences
- Material texture variations
- Printing alignment tolerance
- Size tolerance
- Finishing differences
Such variations are considered standard within the packaging manufacturing industry and do not qualify as defects.
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4. DAMAGED OR DEFECTIVE ORDERS
If products arrive damaged or defective, customers must notify NORVEXA within 7 business days after delivery.
Please provide:
- Order number
- Photos/videos of the issue
- Packaging condition images
- Detailed description
Our team will evaluate the issue and determine an appropriate solution.
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5. SHIPPING DELAYS
NORVEXA is not responsible for delays caused by:
- Customs clearance
- Weather conditions
- International logistics disruptions
- Carrier delays
- Government restrictions
Estimated delivery timelines are provided for reference only.
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6. ORDER CANCELLATION
Orders may only be canceled before production begins.
Once production, printing, or material preparation has started, cancellation requests may not be accepted.
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7. NON-RETURNABLE PRODUCTS
The following items are non-returnable:
- Custom printed packaging
- Personalized products
- Bulk production orders
- Opened sample kits
- Clearance or discounted items
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8. CONTACT INFORMATION
For refund or order-related concerns, please contact:
NORVEXA
Email: quotes@norvexapack.com
Website: norvexapack.com